Skild AI
Junior IT Support Engineer
San Mateo, CA +1 · Full-time · Posted Oct 26, 2026
- Location
- San Mateo, CA
San Mateo, California, United States - Experience
- 2–4 years of experience in IT support, desktop support, help desk, or IT operations.
About the job
Provides day-to-day employee IT support in a robotics and AI environment, including devices, networks, accounts, onboarding, and office technology.
What you'll do
- Provision, configure, inventory, and retire Mac devices; build and image Linux systems and support Windows machines.
- Troubleshoot hardware, operating systems, network connectivity, and office technology; manage repairs and loaners.
- Own the IT ticket queue and run employee onboarding and offboarding, including device and access management.
What they ask for
- Strong macOS support skills and comfort supporting Linux and Windows.
- Hands-on experience installing and configuring Linux on laptops and desktops.
- Working knowledge of networking fundamentals, including DHCP, DNS, VLANs, Wi-Fi, and VPN troubleshooting.
- Experience with employee onboarding and offboarding, and basic SSO and MFA administration.
Nice to have
- Experience with Iru/Kandji, Jamf, or a similar endpoint management tool.
- Scripting in Bash, Python, or zsh; broader SaaS administration, enterprise network gear, RADIUS-based Wi-Fi, or conference room systems.
Tools
Mac, Linux, Windows, Iru, Kandji, Google Workspace, Slack, Okta
Model-written summary · the original posting is authoritative