Skydio
Field Support Representative - Virginia
$110K–$135K
US Remote · Remote · Full-time · Posted Oct 14, 2026
- Experience
- At least 3 years of UAS operations and flight experience. FAA Part 107 certification within the first 60 days is strongly encouraged; required for certain positions.
- Visa sponsorship
- For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility.
About the job
Provides onsite and remote technical, operational, and logistics support to utility and government customers using Skydio UAS products, troubleshooting aircraft, cloud, and network issues and relaying customer feedback to internal teams.
What you'll do
- Troubleshoot UAS firmware, flight workflows, cloud, and network issues; identify root causes and recommend mitigations.
- Support deployments and operation of drone-in-a-box programs, docks, remote/BVLOS operations, and automated inspection missions; provide customer training.
- Develop support and escalation processes and coordinate with Product, Engineering, and Support teams to improve products and customer experience.
What they ask for
- At least 3 years of UAS operations and flight experience.
- Experience in operational, technical, customer-facing success, or field support roles.
- Strong experience troubleshooting IoT or enterprise applications using streaming and packet networks and APIs; demonstrated experience troubleshooting network-connected devices on WiFi mesh and carrier mobile networks.
- Able to work at different sites locally and travel regionally up to 40–60% of the time, or as needed.
Nice to have
- Utility, energy, or critical infrastructure inspection experience; utility inspection use-case familiarity.
- NERC CIP familiarity, Salesforce and Jira experience, or BVLOS waiver/remote operations experience.
Pay
$110,000 - $135,000 USD annual base salary
Tools
Skydio Dock, Salesforce, Jira, WebRTC, REST, WiFi
Model-written summary · the original posting is authoritative