Skydio
Manager, Technical Support
$100K–$130K
US Remote · Remote · Manager · Full-time · Posted Aug 6, 2026
- Experience
- 2+ years in progressive customer support leadership and 2+ years leading hardware, software, and cloud product support teams.
- Visa sponsorship
- For positions located in the United States of America, Skydio, Inc. uses E-Verify to confirm employment eligibility.
About the job
Leads and develops a customer support team resolving complex B2B issues across Skydio drone hardware, software, cloud products, and operations.
What you'll do
- Guide customer interactions to resolution and own customer satisfaction, productivity, and team engagement and growth.
- Coach and develop support representatives, contributing to a positive, low-effort customer experience.
- Improve support processes, policies, training, quality management, and CRM effectiveness.
What they ask for
- 2+ years of progressive customer support leadership, including direct people management and ownership of operational KPIs.
- 2+ years leading support teams for hardware, software, and cloud products.
- Deep experience with CRM and related tools, including Salesforce Service Cloud, Jira, Databricks or equivalents.
- Applied AI experience and understanding of practical AI use in customer support.
Nice to have
- B2B field service maintenance and repair experience.
- Experience with UAS, robotics, and/or Internet of Things (IoT) products.
Pay
$100,000 - $130,000 USD (base salary)
Tools
Salesforce Service Cloud, Jira, Databricks, AI LLMs, IoT
AI focus
Apply AI in customer support scenarios; the team uses AI LLMs among its support tools.
Model-written summary · the original posting is authoritative