Skydio
Manager, Technical Support National Security
$115K–$140K
US Remote · Remote · Manager · Full-time · Posted Aug 20, 2026
- Experience
- 5+ years in customer support leadership; 5+ years in relevant defense / federal government work; 2+ years leading support teams for hardware, software and cloud products.
About the job
Leads remote and field technical support teams serving defense and federal government customers using Skydio UAS products, with responsibility for customer outcomes, team performance, and support operations.
What you'll do
- Lead and develop technical customer support and field support teams, guiding customer issues to resolution and improving mission readiness.
- Own customer satisfaction, productivity, and operational KPIs; improve support processes, policies, training, and quality.
- Partner with product, engineering, program, and support functions to troubleshoot complex issues and deliver customer feedback.
What they ask for
- 5+ years of customer support leadership, including direct people management and ownership of operational KPIs.
- 5+ years of defense / federal government work experience in a UAS-relevant discipline.
- 2+ years leading support teams for hardware, software and cloud products.
- Analytical mindset and ability to create analytical tools to inform decisions.
Nice to have
- Experience with UAS, robotics, and/or Internet of Things (IoT) products.
- Experience with Salesforce Service Cloud, Jira, Databricks or equivalents; applied AI experience in customer support.
Pay
$115,000 - $140,000 USD annual base salary
Tools
Salesforce Service Cloud, Jira, Databricks, IoT
AI focus
The team uses AI LLMs to support fact-based resolution of complex product issues; applied AI experience for customer support is a plus.
Model-written summary · the original posting is authoritative