Skydio
Technical Support Specialist
$60K–$100K
US Remote · Remote · Full-time · Posted Oct 2, 2026
- Experience
- 5-7 years of Technical Support experience with drones/UAV/UAS.
About the job
Provides technical product support to commercial drone customers, troubleshooting product issues and helping operators use Skydio’s UAS safely and effectively.
What you'll do
- Troubleshoot software, hardware, and cloud issues and recommend safe, effective flying practices.
- Resolve customer issues through clear communication, diagnostic tools, knowledge guides, and collaboration with internal experts.
- Share customer feedback and product testing insights to improve products, processes, and support.
What they ask for
- 5-7 years of technical support experience with drones/UAV/UAS.
- Previous customer support experience in utilities, transportation/infrastructure, or public safety organizations.
- Willingness to work a flexible schedule within 10 to 7 hours of operations.
- Experience with multi-channel customer communication (phone, chat, email support).
Nice to have
- CRM technology experience; Zendesk or Salesforce Service Cloud preferred.
- Prior support experience within a 360 customer success retention & renewal team.
Pay
$59,600 - $100,000 (annual base salary)
Tools
Skydio drone, controller, cloud, Zendesk, Salesforce Service Cloud
Model-written summary · the original posting is authoritative