Slash
Customer Success Agent
$55K–$70K
Remote +1 · Remote · Full-time · Posted Jul 6, 2026
- Location
- Remote
San Francisco Office - Experience
- 2+ years in financial services, customer support/success, or sales/BDR experience is preferred.
About the job
Supports Slash customers by answering questions, resolving account issues, guiding onboarding, and reviewing applications while maintaining compliance standards.
What you'll do
- Handle customer support via phone, email, and dashboard; manage inbound tickets and calls.
- Troubleshoot account issues, guide customers through onboarding, and review new customer applications.
- Document and automate customer processes, and write FAQs and internal playbooks.
What they ask for
- Strong attention to detail and excellent written and verbal communication skills.
- Comfort handling sensitive information with discretion.
- Ability to work independently, prioritize tasks, and meet deadlines.
- Ability to work day shift hours, 9am–6pm PST or EST.
Nice to have
- Experience with Intercom, Pylon, or similar tools.
- Familiarity with AML, KYB/KYC, or transaction monitoring; training is provided.
Pay
$55K – $70K (USD, base salary)
Tools
Intercom, Pylon, AML, KYB/KYC
Model-written summary · the original posting is authoritative