Snap
Lead, Trust & Safety U.S. Operations
$111K–$196K
New York, New York · Full-time · Posted Sep 25, 2026
- Experience
- 4+ years of relevant experience. Preferred experience includes 1+ years in the specified areas; Trust & Safety, Legal, or Regulatory and Compliance experience is a plus but not required.
- Education
- Bachelor's degree or equivalent experience.
About the job
Leads a U.S.-based Trust & Safety team, improving safety operations and workflows, managing escalations and regulatory matters, and delivering cross-functional projects to protect Snapchat users.
What you'll do
- Lead and develop Trust & Safety Specialists and coordinate with global safety partners.
- Improve operational workflows, use data to identify risks, and manage escalations and time-sensitive inquiries through resolution.
- Deliver safety roadmap projects, including execution, training, data assessment, and stakeholder presentations.
What they ask for
- Proven leadership capacity, including attracting, developing, and retaining talent.
- Experience reviewing sensitive content with meticulous attention to detail.
- Strong analytical skills, including working with large data sets and data visualization software.
- Bachelor's degree or equivalent experience.
Nice to have
- 1+ years working directly with product and engineering teams.
- Experience in Trust & Safety, Legal, Regulatory and Compliance, operations, implementation, or product management.
Pay
$130,000-$196,000 annually (Zone A; base salary); $124,000-$186,000 annually (Zone B; base salary); $111,000-$167,000 annually (Zone C; base salary)
Tools
EXCEL, Looker, Tableau
Model-written summary · the original posting is authoritative