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Staff, SMC Scaled Solutions
$178K–$313K
New York, New York +3 · Staff · Full-time · Posted Oct 7, 2026
- Location
- New York, New York
San Francisco, California
Palo Alto, California
Los Angeles, California - Experience
- 10+ years in consulting, digital media, customer success, program management, or a related field.
- Education
- Bachelor’s degree in business, marketing, communications, or a related field, or equivalent experience.
About the job
Leads strategic customer success programs and workflow improvements to increase retention, satisfaction, and revenue growth among small and mid-sized advertisers.
What you'll do
- Design and scale customer success programs and operational workflows, including service levels and escalation governance.
- Lead cross-functional initiatives and use advertiser, market, and performance insights to shape and improve strategy.
- Influence senior stakeholders and coach Scaled Solutions Specialists to deliver effective, scalable advertiser experiences.
What they ask for
- Expertise in media management, campaign diagnostics, and optimization in biddable auction advertising environments.
- Experience designing and implementing scalable customer success programs.
- Bachelor’s degree in business, marketing, communications, or a related field, or equivalent experience.
- 10+ years of experience in consulting, digital media, customer success, program management, or a related field.
Nice to have
- Ability to lead cross-functional teams without formal authority to drive business impact.
- Deep understanding of advertising performance metrics and the media ecosystem.
Pay
$209,000-$313,000 annually USD (base salary); $199,000-$297,000 annually USD (base salary); $178,000-$266,000 annually USD (base salary)
Model-written summary · the original posting is authoritative