Snap
Trust & Safety Specialist, Global Operations
Los Angeles, California · Full-time · Posted Oct 15, 2026
- Experience
- 2+ years of relevant work experience
- Education
- Bachelor’s degree or equivalent work experience
About the job
Reviews and investigates safety reports, escalates emerging risks, and improves Trust & Safety policies, training, and workflows for Snapchat.
What you'll do
- Review abuse and safety reports, investigate complex cases, and take action according to operations policies.
- Identify and escalate new issues and trends; partner with Legal, Policy, Engineering, and other teams on high-risk cases and root-cause analyses.
- Provide team feedback and training, support vendor processing, and drive policy and workflow improvements.
What they ask for
- Bachelor’s degree or equivalent work experience.
- 2+ years of relevant work experience.
- Strong communication and complex-investigation documentation skills, with careful review of sensitive content.
- Ability to apply policies with nuance, evaluate evidence, use data in decision-making, and manage competing priorities.
Nice to have
- Arabic or French speaking and reading proficiency.
- Experience owning complex investigations; experience interacting with NCMEC or law enforcement is advantageous.
Pay
$38.94-$58.17 hourly USD base salary; $37.01-$55.28 hourly USD base salary; $33.17-$49.51 hourly USD base salary
Tools
Zendesk, JIRA, Looker, AI, LLMs
AI focus
Familiarity with AI and use of LLMs; no specific AI development work is stated.
Model-written summary · the original posting is authoritative