Snowflake
Cloud Support Engineer
$96K–$126K
US-CA-Dublin · Full-time · Posted Oct 2, 2026
- Experience
- 2+ years in technical support; customer-facing, ideally 24x7.
- Education
- BS/MS in Computer Science or equivalent experience.
About the job
Provides customer-facing technical support for Snowflake, owning cases from triage through resolution while using AI-assisted troubleshooting to improve resolution time and platform reliability.
What you'll do
- Manage customer issues, communicate updates, troubleshoot, and follow through to resolution.
- Use and validate AI tools to support triage, root-cause analysis, and knowledge-base work.
- Collaborate with engineering and other teams, document bugs, and participate in holiday/weekend and on-call rotations.
What they ask for
- BS/MS in Computer Science or equivalent experience.
- 2+ years in technical support; customer-facing experience, ideally 24x7.
- Strong AI fluency, including prompt engineering, context management, and critical validation of AI outputs.
- Troubleshooting skills including SQL, log analysis, scripting/automation, and basic Windows and Linux knowledge.
Nice to have
- Snowflake or cloud platform experience (AWS, Azure, GCP).
- AI-powered support or SRE workflow experience.
Pay
$96K – $126K (base salary; currency not stated)
Tools
SQL, Python, APIs, Langchain, vector databases, Hugging Face, AWS, Azure
AI focus
Use AI assistants and diagnostics to accelerate triage and root-cause analysis; summarize logs, generate hypotheses, draft responses, and refine knowledge-base content while validating outputs for accuracy and safety.
Model-written summary · the original posting is authoritative