Snowflake
Senior Technical Support Engineer, Observe by Snowflake
$136K–$178K
US-CA-Menlo Park · Senior · Full-time · Posted Apr 23, 2026
- Experience
- 5+ years in a technical support or customer-facing engineering role.
- Education
- Bachelor's degree in Computer Science, Information Technology, or a related technical field.
About the job
Provides customer-facing technical support for Observe by Snowflake, resolving complex observability issues, managing escalations, and improving support practices and platform performance.
What you'll do
- Troubleshoot customer issues involving the observability platform, integrations, and customer environments; own high-priority escalations.
- Partner with engineering on performance improvements and build AI skills to improve support productivity, quality, and speed.
- Provide technical support, documentation, on-call coverage, process improvements, and mentorship.
What they ask for
- Bachelor's degree in Computer Science, Information Technology, or a related technical field.
- 5+ years in technical support or a customer-facing engineering role.
- Deep familiarity with operating systems and modern networking concepts; proficiency in Python or Bash.
- Experience with cloud platforms and working knowledge of Kubernetes.
Nice to have
- Experience with observability tools such as Prometheus, Grafana, Jaeger, or Loki; or OpenTelemetry.
- Experience with Terraform and CI/CD tools, Kubernetes cluster tooling, or modern data storage and retrieval systems.
Pay
$136K – $178.5K (USD; compensation type not stated)
Tools
Linux, Unix, macOS, Windows, Python, Bash, AWS, Azure
AI focus
Design and build AI skills to increase technical support engineering productivity, quality, and speed.
Model-written summary · the original posting is authoritative