Snowflake
Staff Designated Support Engineer
US-TX-Remote · Remote · Staff · Full-time · Posted Sep 30, 2026
- Experience
- 7+ years in Technical Support, Solutions Architecture, Data Engineering, or a similar customer-facing technical role.
- Education
- Bachelor's or Master's degree in Computer Science, MIS, or a related field — or equivalent experience.
About the job
Provides hands-on technical support and account guidance to Snowflake Priority Support customers, resolving issues and optimizing performance, cost, and customer outcomes.
What you'll do
- Support customers after deployment through consultations, issue resolution, account health monitoring, and critical event response.
- Optimize query performance and warehouse costs; lead release readiness, disaster recovery drills, and migration support.
- Coordinate issue resolution and root cause analyses, maintain customer touchpoints, and use AI workflows for triage and analysis.
What they ask for
- 7+ years of experience in Technical Support, Solutions Architecture, Data Engineering, or a similar customer-facing technical role.
- Bachelor's or Master's degree in Computer Science, MIS, or a related field — or equivalent experience.
- Advanced SQL expertise and strong RDBMS fundamentals.
- Hands-on experience with distributed or MPP database platforms; experience with ETL/ELT and BI/analytics platforms and AWS, Azure, or GCP.
Nice to have
- Experience with DevOps or DataOps tooling such as Git, Jenkins, or Terraform.
- Experience with Python, Java, JavaScript, Scala, or Spark.
Tools
SQL, AWS Glue, Azure Data Factory, Informatica, Matillion, Fivetran, Tableau, AWS
AI focus
Apply AI-assisted workflows to triage, log analysis, response drafting, and trend detection; validate outputs and escalate to manual investigation when appropriate.
Model-written summary · the original posting is authoritative