Snowflake
Technical Account Manager, Observe
US-NY-New York +2 · Manager · Full-time · Posted Aug 20, 2026
- Location
- US-NY-New York
US-NJ Metro-Remote
US-NY-Remote - Experience
- 7+ years; no alternatives stated.
About the job
Partners with strategic enterprise customers after sale to adopt, optimize, and get sustained operational value from Observe, Snowflake’s observability platform.
What you'll do
- Advise strategic accounts and integrate Observe into customers’ operational workflows.
- Optimize telemetry datasets, queries, dashboards, and alerts for reliability, performance, signal quality, and cost.
- Lead health checks and architecture reviews, identify use cases, and coordinate technical escalations.
What they ask for
- 7+ years in SRE, DevOps, platform engineering, observability engineering, or customer-facing technical advisory roles.
- Hands-on experience operating production observability platforms, including direct experience with leading solutions such as Datadog, Dynatrace, Splunk, New Relic, Grafana, or Elastic (ELK).
- Practical OpenTelemetry experience, including signals, instrumentation, collectors, and telemetry pipelines.
- Strong understanding of distributed systems, cloud-native architectures, and modern DevOps practices.
Nice to have
- Experience standardizing telemetry strategies with OpenTelemetry or modernizing legacy logging or monitoring tools.
- Familiarity with AWS, GCP, Azure, Kubernetes, or incident management platforms such as PagerDuty, Opsgenie, or VictorOps.
Tools
Observe, Datadog, Dynatrace, Splunk, New Relic, Grafana, Elastic (ELK), OpenTelemetry
Model-written summary · the original posting is authoritative