Socket
Manager, Technical Account Teams (Commercial)
United States +1 · Remote · Manager · Full-time · Posted Sep 11, 2026
- Location
- United States
Canada - Experience
- 4+ years directly managing post-sales teams and 6+ years total in pre- or post-sales roles.
About the job
Leads and develops a team of Commercial Technical Account Managers responsible for customer onboarding, adoption, health, and retention, while improving post-sales operations.
What you'll do
- Coach, hire, and grow Commercial TAMs; set performance expectations and support career development.
- Own adoption, customer health, and gross retention outcomes; lead escalations and customer save plans.
- Improve post-sales systems and team efficiency through automation, playbooks, health scoring, and customer programs; report outcomes to leadership.
What they ask for
- 4+ years directly managing post-sales teams, including hiring, developing, and performance-managing individual contributors.
- 6+ years total in pre- or post-sales roles in B2B SaaS.
- Owned GRR, NRR, or adoption targets and can explain results and changes made.
- Technical product background in security, developer tools, or an adjacent area, with knowledge of the SDLC and developer and security teams.
Nice to have
- Experience in software supply chain security, AppSec, DevSecOps, or open-source ecosystems.
- Hands-on experience with Vitally or similar CS platforms and scaled or digital-touch programs.
Tools
Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana
Model-written summary · the original posting is authoritative