Socket
Manager, Technical Account Teams (Enterprise)
United States +1 · Remote · Manager · Full-time · Posted Sep 11, 2026
- Location
- United States
Canada - Experience
- 4+ years directly managing post-sales teams and 6+ years total in pre- or post-sales roles.
About the job
Leads and develops Socket’s Enterprise Technical Account Management team, building effective post-sales operations and improving customer adoption, health, and retention.
What you'll do
- Coach, hire, and manage Enterprise TAMs; set performance expectations and support career growth.
- Own adoption, customer health, and gross retention, including leading escalations and account save plans.
- Operationalize and improve post-sales systems, automation, playbooks, reporting, and feedback loops with Product and Engineering.
What they ask for
- 4+ years directly managing post-sales teams, including hiring, developing, and performance-managing individual contributors.
- 6+ years total in pre- or post-sales roles in B2B SaaS.
- Owned GRR, NRR, or adoption targets; experience with enterprise account escalations and post-sales systems.
- Technical-product background in security, developer tools, or an adjacent area; understands the SDLC and can support large enterprise relationships.
Nice to have
- Experience in software supply chain security, AppSec, DevSecOps, or open-source ecosystems.
- Experience scaling a post-sales function at a high-growth startup, managing TAM charters, or using Vitally or similar CS platforms.
Tools
Slack, GitHub, Zendesk, Vitally, HubSpot, Grafana
Model-written summary · the original posting is authoritative