Socket
Technical Account Manager, Commercial
$130K–$160K
United States +1 · Remote · Manager · Full-time · Posted Sep 11, 2026
- Location
- United States
Canada - Experience
- 3 years in a technical customer-facing role; 1+ years as a dedicated customer point of contact.
About the job
Own post-sale customer success for a portfolio of commercial customers, guiding technical onboarding, adoption, troubleshooting, and scalable customer programs for Socket.
What you'll do
- Serve as the main post-sale contact and technical advisor, including success planning and quarterly business reviews.
- Lead technical onboarding and integrations; investigate customer issues and coordinate escalations to Engineering.
- Enable product adoption through guidance, workshops, and customer feedback to Product and Engineering.
What they ask for
- 3 years in a technical customer-facing role.
- 1+ years as a dedicated customer point of contact, emphasizing quarterly health checks and customer success.
- Experience in relevant product areas or Linux systems administration, networking, firewalls, and Docker; developer tooling and CI/CD platforms; and hands-on package manager use.
- Ability to read and reason about JavaScript, Python, or TypeScript code; familiarity with APIs, webhooks, and SaaS integration patterns.
Nice to have
- Experience supporting commercial or mid-market customers, designing one-to-many programs, or contributing to open-source projects.
- Experience with SCA, dependency management, or security scanning tools.
Pay
$130K – $160K (base salary)
Tools
GitHub Actions, Jenkins, CircleCI, JavaScript, Python, TypeScript, Slack, GitHub
Model-written summary · the original posting is authoritative