Socket
Technical Account Manager, Enterprise
$130K–$160K
United States +1 · Remote · Manager · Full-time · Posted Sep 11, 2026
- Location
- United States
Canada - Experience
- 4+ years in a technical customer-facing role; 2+ years as a dedicated customer point of contact.
About the job
Own post-sale technical success for enterprise customers by onboarding them to Socket, resolving product and integration issues, and driving adoption.
What you'll do
- Serve as the main post-sale contact and technical advisor; develop customer success plans and conduct quarterly business reviews.
- Lead technical onboarding and integrations across CI/CD systems, build pipelines, IDEs, and internal tools; troubleshoot issues through resolution.
- Enable product adoption through discovery, architecture reviews, workshops, and customer feedback to Product and Engineering.
What they ask for
- 4+ years in a technical customer-facing role.
- 2+ years as a dedicated customer point of contact, with emphasis on quarterly health checks and success.
- Background in application security, DevSecOps, package managers, open-source ecosystems, or Linux systems administration, networking, firewalls, and Docker.
- Experience with developer tooling and CI/CD platforms; ability to reason about code; familiarity with APIs, webhooks, and SaaS integrations.
Nice to have
- Experience managing large enterprise accounts with complex technical environments and dependency ecosystems.
- Experience with SCA, dependency management, or security scanning tools; open-source contributions.
Pay
$130K – $160K (base salary)
Tools
GitHub Actions, Jenkins, CircleCI, JavaScript, Python, TypeScript, Slack, GitHub
Model-written summary · the original posting is authoritative