Socure
IT Support Engineer
$125K–$150K
Hub - San Francisco · On-site · Full-time · Posted Oct 29, 2026
- Experience
- 2-4 years of hands-on IT support experience.
About the job
Provides onsite and remote IT support, manages employee devices and access, maintains office technology, and improves support processes for Socure’s global workforce.
What you'll do
- Resolve end-user hardware, software, access, and collaboration issues; provide deskside and remote support.
- Manage endpoint and asset lifecycles, identity and access tasks, collaboration tools, and office technology.
- Document recurring issues and automate repetitive support work.
What they ask for
- 2-4 years of hands-on IT support experience in a corporate or SaaS environment.
- Working proficiency troubleshooting macOS and Windows, including imaging or enrollment, disk encryption, and common application issues.
- Experience with an MDM platform; support-level familiarity with Okta and Google Workspace; working knowledge of Slack and Zoom.
- Networking fundamentals (TCP/IP, DNS, DHCP, VPN, and Wi-Fi); ability to work onsite in San Francisco three days per week and lift up to 50 lbs.
Nice to have
- ITIL practices, Jira Service Management, SLA-driven support queues, scripting or low-code automation, or listed IT certifications.
- Curiosity and willingness to experiment with AI tools to augment technical problem-solving and streamline IT support workflows.
Pay
USD $125K – $150K base salary
Tools
macOS, Windows, Jamf, Intune, Okta, Google Workspace, Slack, Zoom
AI focus
Experiment with AI tools to augment technical problem-solving and streamline IT support workflows.
Model-written summary · the original posting is authoritative