SoFi
Senior Dialer Analyst
UT - Cottonwood Heights · Senior · Full-time · Posted Aug 25, 2026
- Experience
- 5 years of relevant technical experience in lieu of a degree; no other number of years specified.
- Education
- Bachelor's Degree in Telecommunications, Information Technology, or related field, or 5 years of relevant technical experience in lieu of a degree.
About the job
Supports dialer operations across personal loans, credit cards, and loan origination outreach, improving performance, reporting, and regulatory controls.
What you'll do
- Manage daily dialer campaigns, monitor agent activity, and coordinate technical fixes with IT and Telephony teams.
- Build dashboards and analyze performance metrics to recommend operational improvements.
- Support dialing compliance and controls, including monitoring regulatory changes and remediation.
What they ask for
- Experience in a fast-paced collections call center environment.
- Knowledge of outbound collection regulations, including FDCPA, Reg F, TCPA, and state laws.
- Ability to analyze complex data and experience with risk data, reporting, and analysis.
- Bachelor's Degree in Telecommunications, Information Technology, or related field, or 5 years of relevant technical experience in lieu of a degree.
Nice to have
- Experience with Tableau or similar data visualization tools.
- Banking or Fintech experience, auto-dialer experience (preferably Genesys Outbound Dialer), or SQL query experience.
Tools
Tableau, Genesys Outbound Dialer, SQL, FDCPA, Reg F, TCPA
Model-written summary · the original posting is authoritative