Senior Manager Credit Operations

What you'll do

• Set the function’s operating model, priorities, service standards, governance, metrics, and resourcing.
• Lead complex residential and small-balance CRE underwriting, exception handling, portfolio activities, and condo and co-op project reviews.
• Hire and develop the team, partner across business and control functions, and guide responsible AI-enabled decision support with human oversight.

What they ask for

• 12 or more years of relevant experience, including at least 5 years of underwriting leadership or credit team management.
• Significant experience leading residential and commercial credit underwriting, portfolio management, credit administration, or a comparable specialized credit function.
• Deep experience with jumbo and portfolio transactions, complex refinances, HNW and UHNW borrowers, and small-balance CRE underwriting and portfolio management.
• Experience managing team or function operations, resourcing, service levels, and capacity.

Nice to have

• Experience with condo and co-op project eligibility, non-warrantable projects, lender reviews, or portfolio project-risk assessment.
• Familiarity with bank regulatory expectations, audit, loan review, fair-lending oversight, regulatory exams, credit loss forecasting, or enterprise risk management.

AI focus

Lead responsible use of AI-enabled research and decision-support tools within a human-in-the-loop control model.