Solace Health
Trust & Integrity Manager
$90K–$110K
United States · Remote · Manager · Full-time · Posted Oct 15, 2026
About the job
Leads the Trust & Integrity function, overseeing patient-safety investigations, advocate accountability, risk monitoring, and the team and processes that protect the patient experience.
What you'll do
- Manage and develop Trust & Integrity Specialists; establish workflows, SLAs, and quality standards.
- Oversee complex patient-safety escalations, complaint investigations, and advocate conduct reviews.
- Monitor risk patterns, lead root-cause analysis, and report findings and mitigations to leadership.
What they ask for
- Experience managing or leading a team in trust and safety, patient advocacy, healthcare operations, compliance, or a related field.
- Track record building or scaling processes, SOPs, or playbooks in a high-stakes environment.
- Deep familiarity with complaint management, incident review processes, or risk frameworks.
- Strong investigative judgment and communication skills, including presenting findings and recommendations to leadership.
Pay
$90K – $110K (base salary)
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