Solve Intelligence
Customer Support Specialist
$65K–$95K
New York · On-site · Full-time · Posted Jun 4, 2026
- Visa sponsorship
- Full visa sponsorship
About the job
Provides first-line customer support for Solve’s AI patent platform, resolves common issues, routes complex cases, and builds support resources and feedback loops.
What you'll do
- Own first responses and resolve common support tickets across email, in-app chat, and Slack Connect.
- Triage complex issues to attorneys, AI engineers, or GTM owners and create help documentation and walkthroughs.
- Share customer insights with product teams and coordinate with customer-facing attorneys and CSMs.
What they ask for
- Evidence of interest in customer experience through direct ownership of support, customer success, or service delivery.
- Strong written communication.
- High agency and ability to work independently to address problems.
- Ability to maintain speed, accuracy, and appropriate tone under pressure.
Nice to have
- Paralegal qualifications or patent-practice experience (USPTO, EPO, or UK), or a computer science, engineering, or hard-science degree.
- Experience with support tooling such as Intercom, Zendesk, Linear, or Pylon; familiarity with AI products, prompt design, or evaluation workflows is also welcomed.
Pay
$65K – $95K; base salary
Tools
Intercom, Zendesk, Linear, Pylon, Loom, Slack Connect
Model-written summary · the original posting is authoritative