Sonar
Director, Global Field Operations
Austin, Texas · On-site · Director · Full-time · Posted Oct 26, 2026
- Experience
- 5+ years in sales operations, field operations, revenue operations, or a related function in B2B SaaS. Current individual contributors and managers willing to move to an individual contributor role for 1+ years are welcome.
About the job
Leads global field operations initiatives that improve how Sales and post-sales teams plan, sell, forecast, and retain customers, measuring their business impact.
What you'll do
- Own global field initiatives from problem definition and business case through rollout and outcome review.
- Set initiative KPIs and report results such as conversion, forecast accuracy, renewals, and expansion.
- Align teams, standardize global processes and operating cadence, and drive adoption through change plans and field feedback.
What they ask for
- 5+ years in sales operations, field operations, revenue operations, or a related function in B2B SaaS.
- Track record delivering global initiatives with measurable business outcomes.
- Experience leading field-adopted process, tooling, or organizational changes, with change management and communication skills.
- Hands-on experience with Salesforce, Google Sheets/Excel, and Tableau; AI power user.
Nice to have
- Experience in post-sales or Customer Success Operations.
- Experience in high-growth SaaS, high-volume/PLG/inbound funnels, or rolling out initiatives across regions in a multinational organization.
Tools
Salesforce, Google Sheets/Excel, Tableau
AI focus
Be an AI power user; the posting does not specify particular AI tasks.
Model-written summary · the original posting is authoritative