Sonar
Manager, Customer Success Engineering
Austin, Texas · On-site · Manager · Full-time · Posted Aug 18, 2026
- Experience
- 8+ years in relevant customer-facing technical roles; at least 3 years in people management or team lead capacity.
About the job
Lead and build Sonar’s Austin Customer Solutions Engineering hub, developing a team that delivers technical outcomes and customer value across Mid-Market and Enterprise accounts.
What you'll do
- Recruit, onboard, coach, and develop the Austin CSE team; establish its culture, structure, and operating standards.
- Own customer technical health, product adoption, value realization, retention, and expansion across the hub’s portfolio.
- Coordinate operations and escalations, partner with Sales, Product, and Support, and advise key customers and executives.
What they ask for
- 8+ years in Solutions Engineering, Customer Success Engineering, Technical Account Management, or similar customer-facing technical roles, including at least 3 years in people management or team leadership.
- Deep technical fluency in CI/CD pipelines, code quality, DevSecOps, and Agentic/AI-assisted SLDC.
- Experience managing complex Enterprise and Mid-Market customer portfolios and executive stakeholder relationships.
- Fluent in English; based in or willing to relocate to Austin.
Nice to have
- Track record building and scaling high-performing technical teams, ideally in a hub, greenfield office, or startup environment.
- Proficiency in Spanish or other European languages.
Tools
CI/CD, Sonar platform
AI focus
Coach the team in Agentic/AI-assisted SLDC practices and Sonar’s agentic code verification and governance platform.
Model-written summary · the original posting is authoritative