Sonar
Sr. Staff Customer Trust Manager
Austin, Texas · On-site · Senior Staff · Full-time · Posted Sep 1, 2026
About the job
Leads security governance and customer trust by handling security inquiries, maintaining trust resources and systems, reviewing contract security terms, and supporting security information automation.
What you'll do
- Answer customer and internal security questions, maintain the Trust Center, and keep customer trust systems accurate.
- Collaborate across Engineering, Product, go-to-market, Legal, Sales, and Information Security; translate technical details and review security clauses in customer contracts.
- Develop LLM prompts and automated workflows to keep security information current and automate governance tasks.
What they ask for
- Experience reviewing and redlining security clauses and technical language in customer contracts.
- Ability to collaborate with Engineering and communicate complex security requirements clearly to non-technical audiences and senior leaders.
- Deep experience across multiple information security domains, such as GRC, Cloud Security, IAM, or Application Security; familiarity with SOC 2, ISO 27001, and GDPR.
- Proven ability to use AI tools and create complex prompts to address security problems and automate governance tasks.
Tools
LLMs, SOC 2, ISO 27001, GDPR
AI focus
Develop and refine LLM prompts and automated workflows for security information systems; use AI tools to solve security problems and automate governance tasks.
Model-written summary · the original posting is authoritative