Sony
Analyst, Digital Employee Experience (DEX) Operations & Analytics
$90K–$110K
San Diego +1 · Full-time · Posted Oct 16, 2026
- Location
- San Diego
New York - Education
- Bachelor's degree or currently completing a degree in Computer Science, Data Analytics, Information Systems, Business Analytics, Economics, Engineering, or a related field.
About the job
Analyzes employee technology experience and support operations data, manages DEX reporting and platform initiatives, and develops insights to improve support effectiveness and employee experience.
What you'll do
- Build and maintain DEX and operational dashboards, reports, and analyses; translate results into actionable recommendations.
- Review support tickets and DEX data to identify trends, data-quality issues, and opportunities for proactive support, automation, and process improvement.
- Support DEX platform adoption, documentation, and measurement of usage and business outcomes.
What they ask for
- Bachelor's degree or currently completing a degree in Computer Science, Data Analytics, Information Systems, Business Analytics, Economics, Engineering, or a related field.
- Experience with SQL querying and data analysis.
- Experience creating dashboards, reports, or data visualizations.
- Strong Microsoft 365 skills, including Excel, PowerPoint, and Teams.
Nice to have
- Familiarity with DEX concepts or platforms, ITSM concepts, ticketing systems, or support operations.
- Experience with Power BI, Tableau, or similar reporting platforms.
Pay
$90,000 to $110,000 USD annual base salary
Tools
SQL, Microsoft 365, Excel, PowerPoint, Teams, Power BI, Tableau, Intune
AI focus
Contributes to an AI-enabled support model and identifies opportunities for automation, self-service, and proactive support; AI experience is listed as an interest.
Model-written summary · the original posting is authoritative