Sony
Consumer Relations Specialist
$57K–$77K
San Diego · Full-time · Posted Oct 27, 2026
- Experience
- 3+ years; consumer electronics or hardware industry experience preferred.
- Education
- High School Diploma required; Bachelor’s Degree preferred.
About the job
Resolves sensitive customer escalations and uses feedback from public channels to advocate for improvements to Sony’s customer experience.
What you'll do
- Manage high-severity complaints as the customer’s point of contact, de-escalating concerns and coordinating timely resolutions, refunds, or replacements.
- Monitor and respond to customer advocacy issues, including Canadian warranty and OPC claims and complaints from social media.
- Track customer sentiment and share case insights and trends with internal teams to support service improvements and help content.
What they ask for
- 3+ years of experience in escalated support, consumer relations, or community management.
- High School Diploma.
- Exceptional written communication and ability to remain calm and professional under pressure.
- Familiarity with consumer electronics troubleshooting lifecycles and experience with helpdesk software, Microsoft Office suite, and generative AI tools.
Nice to have
- Bachelor’s Degree.
- Experience in the consumer electronics or hardware industry.
Pay
$57,382 to $76,509 USD base salary
Tools
Salesforce Service Cloud, Microsoft Office suite, generative AI tools
AI focus
Experience with generative AI tools is required; no other AI work is described.
Model-written summary · the original posting is authoritative