Sony
Technical Support Specialist - Professional AV and Display Solutions
$73K–$97K
San Diego · Full-time · Posted Oct 8, 2026
- Experience
- At least 3 years; relevant experience may be in technical support, electronics, audiovisual systems, networking, field service, customer service, or a related environment.
- Education
- Associate degree in electronics, audiovisual technology, information technology, or a related field, or equivalent relevant industry experience.
About the job
Provides live technical support for professional AV and display solutions, diagnosing issues, guiding customers, and managing cases through resolution.
What you'll do
- Troubleshoot displays, projectors, AV signal paths, firmware, networking, and IPTV issues.
- Research solutions and guide customers through clear, safe technical procedures.
- Document cases, manage escalations and callbacks, and maintain product knowledge.
What they ask for
- Associate degree in electronics, audiovisual technology, information technology, or a related field, or equivalent relevant industry experience.
- At least 3 years of experience in technical support, electronics, audiovisual systems, networking, field service, customer service, or a related environment.
- Ability to troubleshoot methodically, interpret technical documentation, and communicate with nontechnical users and experienced integrators.
- Foundational knowledge of digital audio/video signal paths, connectivity standards, cabling, input/output configuration, TCP/IP networking, and IPTV environments.
Nice to have
- Experience in a call center, live technical support center, professional AV support organization, electronics service operation, or field-service environment.
- Familiarity with Crestron, Extron, Q-SYS, or comparable control and automation platforms.
Pay
$72,589 to $96,785 USD base salary
Tools
TCP/IP, IPTV, Crestron, Extron, Q-SYS, Salesforce
Model-written summary · the original posting is authoritative