SoundExchange
Customer Services Summer Intern
Washington, DC +1 · Internship · Posted Sep 15, 2026
- Location
- Washington, DC
Washington, District of Columbia, United States - Education
- Enrollment in a degree-seeking program at an accredited college or university with a minimum 3.0 GPA, or student status at a relevant professional boot camp or advanced educational program.
About the job
Supports the Customer Services team by documenting customer interactions, researching workflows, developing customer journey materials, and presenting findings and recommendations.
What you'll do
- Shadow team members, document customer interactions, and research customer processes and workflows.
- Update the customer journey map, interview subject matter experts, and maintain project notes and findings.
- Prepare reports and presentations, including a presentation at the end of the internship.
What they ask for
- Be at least 18 by the first day of the internship.
- Be enrolled in a degree-seeking program at an accredited college or university with a minimum 3.0 GPA, or be a student at a relevant professional boot camp or advanced educational program.
- Have strong written and verbal communication skills and the ability to collaborate well with others.
- Demonstrate organization, attention to detail, resourcefulness, and the ability to thrive in a fast-paced environment.
Nice to have
- Undergraduates are preferred, particularly students entering their junior or senior year; graduate students may also apply.
- Demonstrate inclusivity, advocacy, and appreciation for diversity in personal, academic, or professional experiences.
Pay
$20.00 per hour (base salary); $2,000.00 (one-time taxable stipend; compensation type not stated)
Model-written summary · the original posting is authoritative