Span
Service Engineer
$115K–$145K
San Francisco · On-site · Full-time · Posted Oct 19, 2026
- Experience
- 2+ years as a service engineer, product support engineer, or in a similar role.
About the job
Resolves complex field product issues escalated by customer support and coordinates service dispatches with installers and homeowners.
What you'll do
- Troubleshoot escalated customer issues using non-GUI tools, scripts, and data analysis; drive issues to resolution with relevant partners.
- Coordinate field service dispatches and maintain clear shift handoffs and adherence to coverage targets.
- Document and share troubleshooting knowledge, contribute to documentation, and suggest improvements to tools, products, and procedures.
What they ask for
- 2+ years of experience as a service engineer, product support engineer, or similar role.
- Experience with a ticketing tool, troubleshooting networking issues and/or IoT devices, and working in Linux systems.
- Experience with SQL and command line interfaces.
- Able to work from the San Francisco office at least 3 days a week.
Nice to have
- Previous experience with Zendesk and/or Salesforce; software and hardware product troubleshooting.
- Knowledge of energy or electrical systems such as solar, residential energy storage, embedded electronics, power electronics, AC/DC power, or EVSE; databases and automated-analysis tools.
Pay
$115K – $145K (base salary)
Tools
Zendesk, JIRA, Salesforce, Linux, SQL, SSH, CLI, python
Model-written summary · the original posting is authoritative