Spring Health
Customer Success Manager
$86K–$98K
Remote · Remote · Manager · Full-time · Posted Aug 13, 2026
- Experience
- 3+ years in account management, customer success, implementation, or healthcare management.
- Education
- Bachelor’s degree or higher, preferred.
About the job
Manages relationships and the full customer lifecycle for assigned small and medium enterprise customers, driving adoption, value realization, expansion, and renewal of Spring Health’s mental health services.
What you'll do
- Own customer onboarding, engagement, value realization, expansion, and renewal; promote product adoption and effective change management.
- Present data-based business reviews and recommendations to senior HR executives and business leaders.
- Share customer feedback across teams and support sales with finalist calls and customer references.
What they ask for
- 3+ years of experience in account management, customer success, implementation, or healthcare management.
- Experience upselling and retaining customers, owning contract renewals, and using SaaS-based solutions.
- Experience using data visualization and reconciliation to present findings, achieving KPIs, and maintaining customer records in a CRM.
- Willingness and ability to travel approximately 15% as needed.
Nice to have
- Bachelor’s degree or higher.
- Passion for transforming the U.S. healthcare system, especially mental health.
Pay
$86K – $98K (base salary); bonus amount not stated
Tools
SaaS-based solutions and platforms, CRM
AI focus
Expected to use AI tools thoughtfully, apply human judgment to AI outputs, and build AI fluency in ways that support the role and mission.
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