Spring Health
CX Tooling Engineer
$105K–$115K
Remote · Remote · Full-time · Posted Sep 11, 2026
- Experience
- 3+ years.
About the job
Designs, operates, and improves customer-support tooling, contact-center systems, automations, integrations, and approved AI workflows in a regulated environment.
What you'll do
- Configure and maintain Zendesk, Zendesk Contact Center, and Amazon Connect systems, including routing, telephony, permissions, and workflows.
- Build cross-system automations and integrations, and support approved AI-enabled support workflows with safeguards and human handoff.
- Monitor production reliability, troubleshoot issues, deliver tested changes, and document procedures and platform standards.
What they ask for
- 3+ years of experience administering, engineering, or operating customer experience, contact-center, workflow, automation, and integration platforms in production.
- Hands-on experience with Zendesk configuration and architecture, or comparable platform capabilities.
- Experience with an enterprise contact-center platform and interactive voice response or contact-flow configuration.
- Working knowledge of REST APIs, webhooks, JSON, authentication, data transformation, and API-testing tools.
Nice to have
- Experience with advanced Zendesk development and extensibility capabilities, such as the Zendesk Apps Framework (ZAF).
- Experience integrating AI-enabled support platforms, conversational AI tools, or large language model services into operational workflows.
Pay
$105K – $115K USD base salary
Tools
Zendesk, Amazon Connect, Tray.ai, Talkdesk, REST APIs, webhooks, JSON, Workato
AI focus
Implements approved AI-enabled chat, voice, email, and agent-assist workflows, including eligibility, escalation, human handoff, fallback behavior, access controls, and operational safeguards.
Model-written summary · the original posting is authoritative