Spring Health
Senior Customer Success Manager
$106K–$138K
Remote · Remote · Manager · Full-time · Posted Oct 19, 2026
- Experience
- At least five years in account management, customer success, implementation, or healthcare management.
- Education
- Bachelor's degree or higher.
About the job
Owns an enterprise customer portfolio, guiding customers from implementation through renewal and expansion while demonstrating the value of their mental health solutions.
What you'll do
- Build strategic account plans, manage customer and consultant relationships, and address account health and risks.
- Drive adoption, renewals, and expansion; forecast revenue, negotiate proposals, and coordinate procurement.
- Analyze engagement and account data, present business reviews, and use AI for customer documents, forecasting, risk identification, and planning.
What they ask for
- At least five years of experience in account management, customer success, implementation, or healthcare management.
- Bachelor's degree or higher.
- Experience owning renewals, identifying growth opportunities, and building revenue forecasts.
- Experience with SaaS products or platforms, complex enterprise relationships, and analyzing and presenting customer or member engagement data.
Nice to have
- Experience in mental health, healthcare, employee benefits, or a related field.
Pay
$106.4K – $138.4K (base salary)
AI focus
Use AI in daily workflows, including QBR preparation, customer-facing documents, renewal forecasting, at-risk account identification, and capacity planning; develop and share use cases.
Model-written summary · the original posting is authoritative