Spring Health
Strategy & Operations Lead, Care Delivery Program
$135K–$160K
Remote · Remote · Full-time · Posted Oct 16, 2026
- Experience
- 5+ years in strategy and operations, business operations, consulting, program leadership, or a related field, or equivalent experience leading complex work into sustained operations.
About the job
Leads strategic, cross-functional initiatives that improve care delivery services, operating models, performance, and AI-enabled workflows while protecting member safety, quality, access, and outcomes.
What you'll do
- Set strategy and investment priorities across care delivery services, developing business cases for service and operating model changes.
- Lead cross-functional initiatives from planning through implementation and evaluation, establishing shared performance measures and operating mechanisms.
- Identify and implement AI and automation workflow improvements, measure their impact, and partner on service economics, pricing, and customer commitments.
What they ask for
- Track record owning high-impact initiatives across multiple functions, workstreams, or service lines and delivering sustained results.
- Strategic and analytical judgment; experience building business cases and quantifying costs, benefits, assumptions, and impact with Finance or Analytics.
- Experience creating scalable operating models, governance, metrics, or processes, and influencing senior stakeholders through clear recommendations.
- Experience evaluating or delivering technology, automation, or AI-enabled workflow improvements, including measuring adoption and impact.
Nice to have
- Experience in healthcare, mental health, leaves of absence, employee benefits, or another complex service environment.
- Certified Leave Management Specialist (CLMS) certification, or willingness to obtain it; demonstrated leadership of AI-enabled or automated workflow improvements across multiple teams or functions.
Pay
$135K – $159.5K USD base salary
AI focus
Identify AI and automation opportunities, redesign workflows, implement solutions, support adoption, and measure impact; use AI responsibly and build colleagues’ AI capabilities.
Model-written summary · the original posting is authoritative