Spring Health
Vendor & Workforce Operations Lead
$121K–$140K
Remote · Remote · Full-time · Posted Oct 13, 2026
- Experience
- 7+ years in business operations, program management, or vendor management; 4+ years of direct external-partnership management.
About the job
Build and lead Spring Health’s vendor and BPO operations program, overseeing partner performance, workforce allocation, sourcing, budgets, and AI-driven efficiencies across revenue cycle and payer operations.
What you'll do
- Establish vendor and BPO strategy, processes, and sourcing; manage partner performance, staffing, escalations, reviews, and renewals.
- Allocate work between internal teams and BPO partners; own vendor budgets, forecasts, savings, and ROI.
- Ensure partners meet SLAs, quality, contract, security, privacy, and compliance standards; use AI and automation to improve operational efficiency.
What they ask for
- 7+ years in business operations, program management, or vendor management.
- 4+ years managing external partnerships, including RFPs and a large or growing vendor portfolio.
- Experience building and scaling an operations-intensive program, owning vendor spend with savings or ROI, and managing outsourced operations and work allocation.
- Strong analytical, communication, and organizational skills; working knowledge of contract negotiation, SLA design, and vendor risk and compliance; hands-on AI use and experience implementing AI or automation that improved throughput.
Nice to have
- Experience with offshore or nearshore BPO operations, post-merger integration, behavioral health, provider billing, or revenue cycle management.
- Familiarity with contract management or project management tools, or workforce management concepts and tools.
Pay
$121K – $140K USD base salary
Tools
AI, RFPs, SLA, HIPAA
AI focus
Use AI to automate vendor management tasks and incorporate AI and automation into outsourced workflows, measuring efficiency gains.
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