Spry Methods
Call Center Operator - Night Shift
Nashville, TN · On-site · Full-time · Posted Aug 10, 2026
- Experience
- Minimum one year in a call center, help desk, customer service, or technical support environment.
- Education
- High school diploma or GED required.
About the job
Provides Tier 1 IT support to government end users on the night shift, troubleshooting common issues, documenting requests, and routing unresolved tickets.
What you'll do
- Respond to end users by phone, email, chat, or web portal; troubleshoot and resolve common IT issues.
- Document, categorize, prioritize, and route tickets while meeting service-level requirements.
- Provide status updates and follow established procedures, security policies, and call-handling practices.
What they ask for
- Active Public Trust or ability to obtain and maintain a U.S. Government Public Trust.
- U.S. citizenship or lawful permanent residency (Green Card).
- High school diploma or GED.
- At least one year of call center, help desk, customer service, or technical support experience.
Nice to have
- Active Secret clearance or higher.
- ITIL Foundation, CompTIA A+, Network+, HDI-CSR, or other relevant certifications.
Pay
USD 17–18 per-hour-wage
Tools
Microsoft Windows, Microsoft Office, Microsoft Teams, ITSM ticketing system, Remote Desktop Protocol (RDP), Microsoft SCCM
Model-written summary · the original posting is authoritative