Star Catcher
IT Support Technician
Jacksonville, Florida, United States · Full-time · Posted Oct 7, 2026
- Experience
- Hands-on IT helpdesk, desktop support, or field service experience; no number of years stated.
- Education
- Associate degree or vocational certification in Information Technology, Computer Science, or a related discipline (or equivalent practical hands-on experience).
- Visa sponsorship
- Must be a U.S. citizen, lawful permanent resident, protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain required authorizations from the U.S. Department of State.
About the job
Provides employee IT support across corporate offices and specialized lab facilities, resolving hardware, software, access, and endpoint issues while maintaining compliant operations.
What you'll do
- Resolve helpdesk requests and troubleshoot computers, applications, peripherals, and connectivity.
- Manage user onboarding/offboarding, identity access, hardware deployments, and asset inventory.
- Support lab IT installations and endpoint updates while enforcing cybersecurity and export-control requirements.
What they ask for
- Hands-on IT helpdesk, desktop support, or field service experience.
- Trououbleshooting experience with Windows 10/11, macOS, Microsoft 365, and Google Workspace.
- Familiarity with Active Directory, Entra ID (Azure AD), and enterprise SSO platforms; hands-on PC/Mac hardware and peripheral support.
- Must be a U.S. Person (U.S. Citizen or Lawful Permanent Resident) due to ITAR/EAR compliance requirements.
Nice to have
- CompTIA A+, CompTIA Network+, CompTIA Security+, or Microsoft Certified: Modern Desktop Administrator.
- Experience in cleanroom, laboratory, or machine shop environments; basic command-line and network fundamentals.
Tools
Windows 10/11, macOS, Linux, Microsoft 365, Google Workspace, Active Directory, Entra ID (Azure AD), Jamf
Model-written summary · the original posting is authoritative