Starburst
Customer Support Engineer
$95K–$125K
US, West +1 · Remote · Full-time · Posted Oct 21, 2026
- Location
- US, West
Remote - US
About the job
Supports Starburst Enterprise Platform and Galaxy customers by resolving technical issues and coordinating timely service.
What you'll do
- Resolve customer inquiries through chat, email, or calls within specified SLA windows; handle configuration, security, integration, and cluster issues.
- Contribute to the customer-facing self-service knowledge base and collaborate with pre- and post-sales teams.
- Escalate and manage issues with Engineering, while participating in ongoing learning and training.
Nice to have
- Experience with Big Data technologies, Docker and Kubernetes, cloud platforms, security, Linux, and DBMS concepts/SQL.
- Familiarity with authentication and authorization technologies and languages including SQL, Java, Python, and Bash.
Pay
$95,000 — $125,000 USD (salary range; may include variable compensation)
Tools
Hadoop, Data Lakes, Spark, Docker, Kubernetes, AWS, Azure, GCP
Model-written summary · the original posting is authoritative