Stedi
Customer Success Engineer
$120K–$200K
Remote in the USA +1 · Remote · Full-time · Posted Jul 27, 2026
- Location
- Remote in the USA
Hybrid in NYC
About the job
Support customers implementing and using Stedi’s healthcare clearinghouse products, resolve technical and operational questions, and share customer feedback to improve the product.
What you'll do
- Guide new customers from proof of concept through production for claims and eligibility processing; assist customers through dedicated Slack channels.
- Triage questions about product use and payer responses, and document product gaps for product and engineering teams.
- Develop documentation and runbooks, and use data to anticipate customer needs, monitor customer health, and improve retention.
What they ask for
- Experience using and integrating APIs; familiarity with JSON, X12, and other flat file formats.
- Ability to understand customer needs, identify product gaps, and communicate requirements to product and engineering teams.
- Strong organization, responsiveness, and ability to manage multiple open threads.
- Experience in customer-facing roles; the posting names customer success, technical support, or adjacent roles as examples.
Nice to have
- Revenue cycle management subject matter expertise or enthusiasm to learn; bonus for experience at an RCM company and understanding the healthcare transaction cycle.
Pay
USD $120,000-$200,000 OTE (inclusive of annual base salary and sales commissions or bonus target)
Tools
APIs, JSON, X12, Slack
Model-written summary · the original posting is authoritative