SteerBridge
Tier 1 Help Desk Technician - Bossier City LA
Bossier City, LA · On-site · Full-time · Posted Jun 16, 2026
About the job
Provides first-line technical assistance to VA end users across multiple communication channels, managing support tickets through resolution or escalation.
What you'll do
- Respond to user incidents and service requests via phone, email, chat, text, and web portal; create and track support tickets.
- Troubleshoot and resolve issues within service desk scope, escalating complex cases and providing warm transfers when required.
- Maintain ticket ownership and communicate status and resolution updates in line with priority and service procedures.
What they ask for
- U.S. citizenship.
- Ability to obtain and maintain a Public Trust clearance.
- Strong customer service, interpersonal, and written and verbal communication skills.
- Ability to troubleshoot customer issues, manage multiple requests, and support users across communication channels in a fast-paced team environment.
Pay
USD 16–16.15 per-hour-wage; base salary
Model-written summary · the original posting is authoritative