SteerBridge
Tier 1 Help Desk Technician - El Paso TX
El Paso, TX · On-site · Full-time · Posted Jul 31, 2025
- Visa sponsorship
- U.S. citizenship is required for this position under applicable federal contract requirements.
About the job
Provides Tier 1 enterprise service desk support to VA end users, resolving or routing incidents and service requests across multiple communication channels.
What you'll do
- Serve as the single point of contact and log, prioritize, track, document, and resolve or route tickets.
- Communicate with users throughout the ticket lifecycle and coordinate follow-up and escalation with resolver groups.
- Escalate urgent, business-critical, and VIP requests according to established procedures.
What they ask for
- U.S. citizenship and ability to obtain and maintain a Public Trust clearance.
- Ability to support customers by phone, email, text, and chat.
- Demonstrated ability to provide accurate information, troubleshoot customer needs, and support high first-contact resolution rates.
- Strong customer service and communication skills; must reside in Kentucky, Louisiana, or Texas and work from the designated local GDIT office as required.
Pay
USD 16–16.5 per-hour-wage
Model-written summary · the original posting is authoritative