Stoke Space
Associate Customer Solutions Manager
$90K–$130K
Remote (US) +1 · Remote · Manager · Full-time · Posted Oct 1, 2026
- Location
- Remote (US)
United States - Experience
- 3–5 years of professional experience in B2B SaaS, with a focus on design-to-manufacturing solutions.
- Visa sponsorship
- Must be a U.S. citizen, lawful permanent resident (current Green Card holder), or protected individual as defined by 8 U.S.C. 1324b(a)(3), to meet ITAR requirements.
About the job
Own the post-sale customer experience for design-to-manufacturing solutions, from onboarding and project delivery through support, adoption, and account growth.
What you'll do
- Lead customer onboarding and manage implementation, integration, and expansion projects, including scope, timelines, stakeholders, and risks.
- Provide customer support, manage escalations, and drive adoption, renewals, and expansion opportunities.
- Advise customers on design-to-manufacturing processes and PLM, MES, and ERP workflows; share feedback with Product and Engineering.
What they ask for
- 3–5 years of professional experience in B2B SaaS focused on design-to-manufacturing solutions.
- Customer-facing experience in customer success, implementation, account management, or sales engineering; demonstrated ability to manage onboarding and concurrent projects.
- Hands-on customer support experience, including troubleshooting, issue triage, and escalation management; experience implementing or supporting PLM, MES, or ERP systems.
- Ability to travel extensively (30%+) for customer work.
Nice to have
- Experience with manufacturing or engineering organizations, preferably in aerospace, defense, or energy.
Pay
$90,000 – $130,000 USD base salary
Tools
PLM, MES, ERP
Model-written summary · the original posting is authoritative