Stripe
Customer Success Manager
Chicago, IL +2 · Manager · Full-time · Posted Feb 11, 2025
- Location
- Chicago, IL
Atlanta, GA
US - Experience
- 4+ years; no alternatives stated.
About the job
Manages enterprise customers after sale, advising them on Stripe products and payments to improve adoption, account health, retention, renewals, and growth.
What you'll do
- Partner with account executives and technical account managers on customer optimization, retention, and growth.
- Manage account health, product adoption, renewals, customer satisfaction, and expansion opportunities.
- Deliver business reviews and payments insights, and share customer feedback with internal teams.
What they ask for
- 4+ years in a client-facing enterprise relationship management role with large, global, complex organizations and a technical product.
- Track record of leading technical conversations and persuading stakeholders to act on solution value.
- Strong executive presence and presentation skills, including in-person meetings with multiple stakeholders.
- Proven record of achieving targets and goals; experience handling and resolving difficult customer situations.
Nice to have
- Experience in consulting, pre-sales, technical account management, or equivalent.
- Payments or FinTech experience; strong business sense or experience managing complex projects and programs.
Model-written summary · the original posting is authoritative