Stripe
Customer Success Manager, Enterprise
New York, NY +5 · Manager · Full-time · Posted Sep 9, 2026
- Location
- New York, NY
Seattle, WA
San Francisco, CA
Chicago, IL
Atlanta, GA
US - Experience
- 6+ years; no alternative stated.
About the job
Manages enterprise customers after sale, advising them on Stripe products and payments to improve adoption, account health, retention, renewals, and growth.
What you'll do
- Partner with account executives and technical account managers on customer optimization, retention, and growth.
- Manage account health, including product adoption, usage, renewals, referrals, and customer satisfaction.
- Deliver business reviews and payments insights, and share customer feedback with internal teams.
What they ask for
- 6+ years in a client-facing enterprise relationship management role with large, global, complex organizations and a technical product.
- Track record of leading technical conversations and persuading others to act on solutions’ value.
- Strong executive presence and presentation skills, including in-person, multi-stakeholder meetings.
- Proven record of achieving targets and goals; ability to resolve difficult customer situations.
Nice to have
- Experience in consulting, pre-sales, technical account management, or equivalent.
- Payments or FinTech experience; business acumen or managing complex projects and programs.
Model-written summary · the original posting is authoritative