Stripe
Customer Success Manager, Enterprise
$114K–$145K
Chicago, US +1 · Manager · Full-time · Posted Sep 18, 2026
- Location
- Chicago, US
US-PERM - Experience
- Four years in enterprise customer success or strategic account management, plus four years in each of the listed experience areas.
- Education
- Bachelor's degree or foreign equivalent in Engineering, Computer Science, Business Administration, Management, or a related field.
About the job
Manages post-sales relationships with enterprise customers to improve payments performance, retention, product adoption, and account growth.
What you'll do
- Manage customer account health, renewals, expansion, and satisfaction.
- Advise customers on payments performance and product optimization, including through business reviews.
- Represent customer feedback and opportunities to internal teams and coordinate with account teams on expansion.
What they ask for
- Bachelor's degree or foreign equivalent in Engineering, Computer Science, Business Administration, Management, or a related field.
- Four years of experience in enterprise customer success or strategic account management.
- Four years of experience in each of the following: supporting complex-account expansion; building senior-executive relationships; conducting annual business reviews with an account team; driving account health; SaaS; and finance, consulting, and account management.
Pay
$113,672 - $144,750 USD/yr base salary
Tools
SaaS
Model-written summary · the original posting is authoritative