Stripe
Customer Success Manager, Revenue Suite
Chicago +1 · Manager · Full-time · Posted Oct 5, 2026
- Location
- Chicago
US - Experience
- 4+ years in a client-facing role.
About the job
Manages enterprise customers after sale, helping them optimize Stripe, achieve business outcomes, and support retention, renewals, and growth.
What you'll do
- Manage customer account health, product adoption, usage, renewals, growth, and satisfaction.
- Advise customers on payments and products through business reviews, performance insights, and guidance.
- Partner with account teams and advocate for customer feedback and product improvements internally.
What they ask for
- 4+ years of experience in a client-facing role, ideally in enterprise relationship management with large, global, complex organizations; preferably with a technical product.
- Strong business sense and understanding of users’ business drivers and strategy.
- Track record of leading technical conversations and persuading others to act based on requirements and solution value.
- Strong problem-solving skills.
Nice to have
- Excellent organizational and time-management skills; strong executive presence and presentation skills.
- Consulting, pre-sales, technical account management, or equivalent experience; success achieving targets or managing complex projects or programs.
Model-written summary · the original posting is authoritative