Stripe
Customer Success Manager, Revenue Suite
San Francisco, CA +4 · Manager · Full-time · Posted Jul 9, 2026
- Location
- San Francisco, CA
Chicago, IL
Seattle, WA
New York, NY
US - Experience
- 6+ years of experience in a client-facing role.
About the job
Manage post-sale customer success for Stripe’s Revenue and Finance Automation products, helping customers achieve business outcomes, retain and expand their accounts, and get value from Stripe.
What you'll do
- Lead customer engagement, retention, and growth in partnership with account teams; identify expansion opportunities and drive business outcomes.
- Advise customers on payments, billing, tax, invoicing, product use, and optimization; conduct business reviews with account teams.
- Represent customer feedback internally and drive account health, including product adoption, renewals, and satisfaction.
What they ask for
- 6+ years of experience in a client-facing role, ideally customer success, managing relationships with large, global, and complex organizations; preferably with a technical product.
- Payments and/or fintech experience required.
- Experience with consumption-based SaaS products.
- Strong executive presence and presentation skills; history of success as a consultant, pre-sales, technical account management, or equivalent.
Nice to have
- Prior experience working with modern SaaS billing and invoicing systems.
- Experience with billing solutions; sophisticated business sense and understanding of users’ business drivers and strategy.
Tools
Stripe, Revenue and Finance Automation (RFA)
Model-written summary · the original posting is authoritative