Stripe
Customer Success Manager, RFA
$208K–$225K
Chicago, IL +1 · Manager · Full-time · Posted Sep 10, 2026
- Location
- Chicago, IL
US-PERM - Experience
- 8 years for the specified client-facing, technical product, optimization, monitoring, and churn-risk work; 4 years for billing landscape and subscription/invoicing advising.
About the job
Leads post-sale customer engagement, retention, and growth by advising customers on Stripe’s payments and commerce products and helping them achieve value and expansion.
What you'll do
- Manage customer relationships and collaborate with Account Executives and account teams on retention, growth, and expansion.
- Identify customer use cases and ROI opportunities, develop optimization plans, and monitor technical experience, engagement, performance, and sentiment.
- Advise customers on payments, commerce, subscription, and invoicing needs; cultivate senior stakeholder relationships and share Stripe success stories, systems, and processes.
What they ask for
- 8 years of experience in a client-facing role managing relationships with large, global organizations.
- 8 years of experience driving value and ROI from Billing and payments technical products.
- 8 years of experience developing optimization plans with internal teams and monitoring client technical experience, engagement, performance metrics, and sentiment.
- 8 years of experience identifying, tracking, and mitigating churn risk; 4 years of experience with the billing technical and functional landscape and advising on subscription and invoicing requirements.
Pay
$208,021 - $225,300/yr (base salary)
Tools
Stripe, Billing
Model-written summary · the original posting is authoritative