Stripe
Design Program Manager, Research Operations
US · Manager · Full-time · Posted Sep 1, 2026
- Experience
- 5+ years; fields include design thinking, qualitative or quantitative research, user experience, or program management, including experience partnering with research teams.
About the job
Leads research operations programs and builds AI-enabled tools and workflows that improve how Stripe’s Research team works and scales user insights.
What you'll do
- Develop research processes and resources; improve workflows, automate tasks, and measure their impact.
- Build and oversee AI agents, automations, tools, and skills for research workflows; help researchers adopt agentic workflows.
- Evaluate tools, scale successful approaches, and coordinate resources, risks, and vendor onboarding with partners.
What they ask for
- 5+ years in design thinking, qualitative or quantitative research, user experience, or program management, including partnering with research teams.
- Hands-on experience building AI-powered tools, agents, automations, or workflows that improved real work processes.
- Experience coaching, teaching, or enabling others, with evidence of changes in how people work.
- Strong written and verbal communication skills, including explaining technical concepts to non-technical audiences.
Nice to have
- Experience with research and design tools such as Qualtrics, Sprig, Figma, or Dovetail.
- Experience with AI development tools or platforms such as Claude, Claude Code, Codex, agent frameworks, API integrations, or workflow automation tools.
Tools
Qualtrics, Sprig, Figma, Dovetail, Claude, Claude Code, Codex, API
AI focus
Build AI-powered tools, agents, automations, and multi-agent workflows for Research; prepare researchers to use agentic workflows and turn experiments into production-ready products.
Model-written summary · the original posting is authoritative