Stripe
Head of Key Accounts, Customer Success
U.S. +1 · Director · Full-time · Posted Oct 20, 2026
- Location
- U.S.
US - Experience
- 15+ years in customer-facing roles, including at least 8+ years leading Strategic Customer Success, Account Management, or related teams.
About the job
Leads and scales Stripe’s Key Accounts Customer Success organization to improve strategic customer retention, expansion, product adoption, and payments performance.
What you'll do
- Hire, coach, and develop senior CSMs; establish goals, playbooks, and operating rhythms.
- Lead strategic account planning and executive engagement, including multi-quarter roadmaps and business reviews.
- Build scalable account management processes and coordinate cross-functional growth initiatives, escalations, and performance reporting.
What they ask for
- 15+ years in customer-facing roles, including at least 8+ years leading Strategic Customer Success, Account Management, or related teams.
- Experience in payments or fintech.
- Proven experience managing a small portfolio of strategic large customers.
- Strong strategic and programmatic skills, including account planning, project management, stakeholder mapping, and executive engagement.
Nice to have
- Experience with CRM/CSM tooling and data platforms (Salesforce, Gainsight, Looker or other BI tools).
- Prior experience in a high-growth, matrixed organization.
Tools
Salesforce, Gainsight, Looker
Model-written summary · the original posting is authoritative